FAQs

CONTACT US

Our Customer Care team are available Monday to Friday 9am-6pm GMT.

Please email us at customerservice@harrysoflondon.com, use our live chat feature or call us at +447876140870 

We aim to respond to you within 1 business day.

Locating a store

We have stores in London and New York. As well as global locations and wholesale partners. Please visit our store locator page to find your nearest.

Press/trade enquiries

For any press enquiries please email: press@harrysoflondon.com
For any trade enquiries please email: info@harrysoflondon.com

ORDERS & DELIVERY

How do I place an order?

Simply select your items along with the size, click “add to bag” and then “proceed to checkout” and follow the straight forward prompts on the screen.

Can I place an order over the phone?

Unfortunately, we do not take telephone orders, however, if you would like assistance with placing your order online please call our customer service team and they will be able to assist you.

Do I need an account to place an order?

You don’t need an account to place an order, however, if you register with us you receive the following benefits with your Harrys of London account:

  • Track your previous purchases

  • Save your address and card details for faster checkout next time

  • Save your size details to help you shop next time

Can I amend or cancel my order?

Depending on the status of your order, it may be possible to cancel an item or amend the size for an item.

Please note, we’re unable to add an item to an existing order. A new order would need to be placed for this.

If you need to make any amendments to your order, please contact our customer service team as soon as possible and we’ll see what we can do.

Methods of payment

We currently accept:

  • Visa

  • Mastercard

  • American Express

  •  Apple pay

  • Google pay

  • PayPal

For security, the billing name and address must match that used on the payment method. For your protection, all orders go through vigorous fraud-checking, therefore, we may contact you to provide further details if necessary.

Harrys of London reserves the right to cancel any order that does not comply with this or with our other security criteria.

Taxes & Duties 

Taxes and duties are calculated according to your shipping destination and items on the Order Summary page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.

We ship to your destination on a DDP -Delivery Duty Paid- basis, which means that all relevant import taxes and duties will be included in the final purchase price. 

Payment currency

UK and ROW orders will be accepted in GBP.
US orders will be accepted in USD.

When will I receive my order?

After you place your order, you will receive an email acknowledging that your order has been received.

If any of your items are unavailable, you will be quickly informed and offered either an alternative or instant refund.

We process orders within 1 business day of receipt, and you will receive a shipping confirmation once the order has been sent.

We offer next day shipping for select locations, this is only applicable if the order is placed Monday to Thursday before 1pm GMT. Any order placed after this time will be processed the following business day for next day delivery. 

Please note, this could take longer during sale periods or UK public holidays.

All orders will require a signature on delivery. Please be aware that anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example, an office address that has been provided for delivery.

Track my order?

You will receive a tracking number in your shipping confirmation email or can track in your account.

Shipping destinations

We ship globally, you can select your shipping country in the top left-hand corner of the website. If your country is not shown here, please contact our Customer Care team for assistance.

Shipping restrictions

Due to international trading agreements and regulations, Harrys of London must adhere to some specific shipping restrictions.

We are unable to ship any exotic skin items out of the UK without obtaining a CITIES -Convention on International Trade in Endangered Species of Wild Fauna and Flora-. This will cause a delay in the processing of your order. For further information please contact our customer care team for assistance.

Can I collect in-store?

We offer a collect in-store service in our London stores.

We offer this as a complimentary service to arrive in store within 2-3 working days.
Once your order has arrived in store you will receive a notification to collect your items. We will keep your item in-store for 10 days, if your order is not collected after this point the item will be returned and a full refund will be issued to you.

When collecting your items please ensure that you bring a copy of your order confirmation and government-issued photographic ID such as a driving licence or passport. If you need someone to collect your order on your behalf, please email our customer service team with the details.

Do you offer price adjustments on sale items?

We offer a price adjustment on items purchased up to 3 days prior to the commencement date of a seasonal sale. Please be aware that the exact style, colour and size must be available for purchase at the time your request is made before any adjustment to the sale price can be approved.

All approved price changes will be credited to your Harrys of London account as store credit.

Please note, we are unable to offer a price adjustment of further reductions or on any special promotion items that are temporarily reduced in price.
If you do notice a change in the price of an item you purchased please call our customer care team and we’ll see what we can do.

Repair service

For some of our products, we offer a resoling service in our London and New York stores. Please contact the stores directly for assistance with this.

If you aren’t based in London or New York, please contact a member of our customer care team for further assistance.

Where are your products made?

All our products are sourced and produced in Europe.

Purchasing a gift?

Unfortunately, we do not offer gift receipts. Our normal returns policy applies to any gifts purchased and will be credited to the original purchaser’s card. 

My size is out of stock, when will it become available?

We frequently get new stock in, please contact our customer care team for further assistance on this.