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Shipping

Shipping destinations

We ship globally, you can select your shipping country in the top left-hand corner of the website. If your country is not shown here, please contact our Customer Care team for assistance.

 

Shipping restrictions

Due to international trading agreements and regulations, Harrys of London must adhere to some specific shipping restrictions.

We are unable to ship any exotic skin items out of the UK without obtaining a CITIES (Convention on International Trade in Endangered Species of Wild Fauna and Flora). This will cause a delay in the processing of your order. For further information please contact our customer care team for assistance.

Customs & Duties 

UK, European Union member countries and US clients will not be required to pay any export tax or duties.

All other countries are shipped to on a Delivery Duty Unpaid basis (DDU), this means that the receiver of the goods will be liable for any local sales taxes or import duties, which may be charged by the customers' local customs authority.

Unfortunately, we have no control over these charges and cannot advise what they may be. For more information, we recommend contacting your local customs office.

The customer takes full liability for all shipping charges, return shipment costs, customs charges and handling fees should they refuse to accept a package due to import duties and taxes.

Please note, we cannot undervalue orders, or mark them as a gift.

 

Can I collect in-store?

We offer a collect in-store service in our London and New York stores.

We offer this as a complimentary service to arrive in store within 2-3 working days.

Once your order has arrived in store you will receive a notification to collect your items. We will keep your item in-store for 10 days, if your order is not collected after this point the item will be returned and a full refund will be issued to you.

When collecting your items please ensure that you bring a copy of your order confirmation and government-issued photographic ID such as a driving licence or passport. If you need someone to collect your order on your behalf, please email our customer service team with the details.